Privacy Policy
Last updated: 30 December 2025

This Privacy Policy describes how Outsider Digital ("we", "us", or "our") collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website outsiderdigital.com.au, our services, and any interactions you have with us.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

Examples include your name, email address, phone number, business details, IP address, and any other information you provide to us.

2. What personal information do we collect?

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Business name and details

• Billing and payment information

• Website and social media account details

• IP address and device information

• Any other information you voluntarily provide to us
   

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

3. How do we collect personal information?

We collect personal information in a number of ways, including:
 

• When you contact us via our website, email, phone, or social media

• When you engage our services

• When you subscribe to our mailing list

• When you submit forms or enquiries

• Through cookies and analytics tools

• From third parties where permitted by law
   

4. Why do we collect, use and disclose personal information?

We collect, use and disclose personal information for purposes including:
 

• Providing and delivering our services

• Communicating with you

• Responding to enquiries and support requests

• Processing payments and invoicing

• Improving our services and website

• Marketing and promotional activities (where permitted)

• Complying with legal obligations
   

We will only use your personal information for the primary purpose for which it was collected, or a related secondary purpose where permitted by law.

5. Disclosure of personal information

We may disclose your personal information to:

• Employees, contractors and service providers who assist us in operating our business

• Payment processors and professional advisers

• IT, hosting, analytics and marketing service providers

• Government authorities where required by law
   

We take reasonable steps to ensure that third parties handle personal information in accordance with privacy laws.

6. Overseas disclosure

Some of our service providers may be located overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure that the overseas recipient complies with Australian privacy laws or equivalent standards.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include technical, administrative and physical security measures. However, no data transmission over the internet can be guaranteed to be completely secure.

8. Access and correction

You may request access to personal information we hold about you, or request correction of that information, by contacting us using the details below.
We will respond to all reasonable requests within a reasonable timeframe and in accordance with the Privacy Act.

9. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect information about how users interact with our website.
You can adjust your browser settings to refuse cookies if you prefer; however, this may affect website functionality.

10. Direct marketing

We may use your personal information to send you marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us.

11. Complaints

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when published on our website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.